This past weekend I went through a huge purge throughout my house and whatever didn’t get donated, got listed online. I’m talking clothing, shoes, extra dishes, dog crate and and so on. I’m not anywhere new to selling online but what really bothered me was the absolute barrage of people offering less then half of what I had items listed for.
A pair of Dolce & Gabbana pink leather heels in excellent condition, listed for $65 and had nothing but offers below $20. These retail for over $400!!!!!
I immediately wanted to snark off but it got me to thinking; I need to figure out a better way to respond to offers like this. I need to find a better way to ask the “buyer” what makes them feel like I would essentially do them a favor and take a financial hit on the item I’m selling. I don’t want to come right out and say no because most of the time, I do have a little wiggle room but when the offer is so low, it kind of pisses me off. So I took to Google to see if there where any articles written on hwo to respond to these kinds of questions.
I searched, literally, “How to deal with lowballers when selling online”. After wading through quite a few website I landed on a gem and wanted to share with you.
Jurgen Appelo wrote an incredible piece on how he deals with people constantly asking for a discount on his speaking services and I wanted to share a few of his responses that are just perfect for people selling online.
When someone asks for a discount, ask them why?
“Is there a specific reason you believe you are entitled to a discount?” Without my directly saying yes or no, I’ve thus bounced the question back to the customer, forcing them to consider what they’re asking and to give them a chance to point out something that could be of value to me.
I love this response because it puts it back on the buyer and they have to come up with a really crafty answer for wanting you to drop your price.